Workforce Retention is a boutique consultancy specialising in tailored exit and stay interview programs that delve beyond the surface to uncover the genuine narratives shaping employee engagement and retention. At the heart of our approach lies a commitment to ensuring psychological safety, allowing our expert consultants to sensitively gather insights and foster an environment where employees feel truly heard.
Exit & Stay Interviews
How We Conduct Phone Interviews
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Conducting phone interviews with an understanding of psychological safety transforms potentially intimidating conversations into open, meaningful dialogue.
By leveraging neuroscience principles and behavioural psychology, our trained interviewers create a space where employees feel safe to share honest feedback.
This approach ensures deeper, more candid insights.
Why Phone Interviews Provide Superior Insights
✔ Unscripted yet Structured – Conversations feel natural while following a proven framework to uncover key themes.
✔ Capturing the ‘Unsaid’ – Employees can elaborate, clarify, and express emotions, leading to richer insights than surveys.
✔ Real-Time Adaptability – Skilled interviewers can ask follow-ups, uncovering valuable insights that surveys might miss.
💡 The result? More depth, more honesty, and a true understanding of what drives your workforce.
Online Exit & Stay Surveys
A Flexible Self Service Option
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If you are looking for a scalable and flexible approach, we offer a secure, online survey option that can be tailored to your needs.
✔ Self-Service or Hybrid Model – Choose to manage surveys in-house or combine them with our expert-led phone interviews for deeper insights.
✔ Efficient & Scalable – Gather structured feedback quickly across large teams.
✔ Customisable Surveys – Tailor questions to focus on key organisational priorities.
✔ Integrated with AI Insights – Analyse responses effortlessly with our AI-powered platform to identify trends and key themes.
Many clients opt for a hybrid approach, using self-service surveys for broader data collection while outsourcing phone interviews for key workforce segments, ensuring both depth and scale in their insights.
Not sure which approach is best? Let’s chat about your needs.
Interview Techniques
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Psychological safety is focal at the start of each interview; we use cues to make the employee feel safe.
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We listen, empathise and make the employee feel valued and heard.
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Where employees make a judgement about their time with the organisation, we seek examples to ensure objectivity.
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We use reflective questioning to support the employee out of judgmental narratives and ask them what it would have looked like if it had gone well.
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We avoid recording subjective information. Where possible, we summarise the conversation, providing a helpful narrative of the issues and opportunities.