Angeline's Story
The beginning of Workforce Retention
Angeline Wilkes
Founder & Director -
Workforce Retention
Several years ago, I was tasked with compiling workforce metrics for a board report. One critical item was the 'top reasons people leave.' To my astonishment, the organisation couldn’t provide insightful data on why employees were leaving. Recognising the high cost of voluntary turnover and its significant impact on the business bottom line, I saw a glaring missed opportunity.
I discovered that many internally run interview programmes were sporadic, lacked trust, and failed to provide centralised, objective insights. Moreover, they missed creating a psychologically safe space for employees to share their true experiences.
For over 10 years, we have operated successfully as a boutique business, constantly refining and adapting our methods and servicing industries spanning Finance & Insurance, Mining, Retail, Local Government, Logistics, Health, Education & Legal. We’ve transformed our interviews by incorporating neuroscience principles. We create an environment where employees feel safe, calm, in control, and valued. This allows us to capture genuine stories and unfiltered truths, helping employees find closure and providing valuable insights for employers.
Here are some of our distinguishing services and features:
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Neuroscience-Based Exit & Stay Interviews: We aim to get the 'real story' behind why employees are disengaged. Using neuroscience principles we create a safe, calm, and controlled environment for genuine and unfiltered employee feedback.
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Comprehensive Data Analysis: Providing deep, actionable insights that address core issues and significantly improve employee engagement and retention rates.
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Unique Insights Platform Powered by AI: Incorporating advanced AI technology, our insights platform calculates the top reasons people leave or stay, presenting helpful, simple, and focused charts and summarised commentary.
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Targeted Leadership Coaching and Workshops: Using the results we empower leaders with strategies to enhance communication, ensure psychological safety, manage stress, and boost productivity
Relevant Qualifications: Angeline is tertiary qualified in Human Resources, Change Management and is a certified coach with the International Coaching Federation, a Brain-Based Accredited Coach with the Neuroleadership Institute and an accredited facilitator in NeuroTREAD™ (Enhansen Performance)
Employees can easily feel threatened even by the idea of an interview. There may be fear of retribution if they reveal the truth. They may tense up if they are not given enough cues that they are safe. Not having a sense of control can also create discomfort. When the brain is in a ‘threat’ state, we have a narrow focus, we’re more risk averse and our body releases stress hormones. This is not ideal if you’re looking for candid, objective insight about what is creating turnover and disengagement.
Having studied with the Neuroleadership Institute and later becoming an accredited brain-based coach and NeuroTREAD facilitator, I have developed interview training in Psychological Safety and Neuroscience techniques for all Workforce Retention’s Interview Consultants.
Each consultant learns the techniques through a combination of theory, demonstration and assessment. This means that during the stay or exit interview the employee is more in a ‘reward’ vs. ‘threat’ state and feels safe to open up and tell their story. They are more likely to provide powerful insights into what could be improved about the organisation, leaving them feeling valued and heard.
Angeline Wilkes
Director & Founder – Workforce Retention
The Neuroscience of Interviews
The latest Neuroscience research tells us that certain social settings can put us into a ‘threat’ state, reduce psychological safety and shutting us down.
Our Team
Angeline Wilkes - Director
Angeline has brought a revolutionary approach to employee engagement and retention with her extensive background in HR, change leadership, and neuroscience of coaching. Coupled with 15 years of experience with exit interviews and through study with the Neuroleadership Institute, Angeline developed Workforce Retention's Psych Safe Interview Techniques.
Brieta Ashby
A highly capable change leader, leadership facilitator, and coach with deep experience working with people at all levels, from senior leaders to operational employees. She is a deeply compassionate, empathetic coach and is currently volunteering as a counsellor with Life Line. Brieta has been trained in Workforce Retention's Pysch-Safe Interview techniques.
Lisa Roberts
20 years in HR, change and project management. An experienced coach with qualifications in Wellness, Business, Career Counselling, and a certified Scrum Master, Strengths Profile Practitioner and Mental Health First Aider.
Fiona Mijas
Fiona has 7 years of experience as a client manager and retention consultant with Workforce Retention, 20 years of experience in customer and business management positions, and a favoured teacher of special-needs children. She has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Louisa Carboni
Experienced Interviewer with 15 years experience as a Judges Associate for the District Court and 5 years experience as a retention consultant. Louisa holds a BComm (Marketing) and has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Karolyn Shaw
For over 10 years Karolyn managed phone interviews for a major insurance company, coaching, monitoring quality and teaching interview techniques. Karolyn has a Cert IV in training & assessment, is an Enrolled Nurse and has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Ellie Harris
15 years experience in business and HR positions with qualifications in training and assessment. Ellie is an experienced interviewer who receives favourable feedback from clients. She has been trained and assessed in Workforce Retention’s Psych Safety Techniques.
Gabrielle Rumora
Gabrielle is our highly organised Admin Coordinator who has been dubbed the ‘Central Intelligence’. Gabrielle manages incoming data, contacts and schedules exit interviews and liaises between the clients, employees and consultants to ensure we get maximum participation.
Our Clients
Why choose Workforce Retention(extra info)
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Understand
Workforce Retention offers exit and stay interviews
to understand why employees leave or stay,
using psychological safety and neuroscience for actionable insights.
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Data & Insights
Our AI integrated platform provides actionable data and insights into why employees stay or leave, helping clients identify areas for improvement and take action to retain talent.
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Unique
Our platform is powered by unique insights. Our algorithm ranks the top reasons employees stay or leave—from the most impactful to the least—giving you a clear roadmap for action.
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Leadership
We offer leadership consulting and workshop programs to help clients improve employee engagement and retention.
